Managing Projects and Thriving with Time – Ditching the Jargon and the Tools That Don’t Work for the Ones that Really Do


About the Course

Performance management involves attempting to influence performance in a positive direction. It often involves the measurement of performance. Measures might be internal, through control of service or product quality. It might involve measurement against the organisation’s global and local objectives. It might also be measured against customer satisfaction – what the audience thought.”

Yet this all so often goes wrong. Performance management becomes associated with often dreaded “KPIs” (Key performance indicators), projects run late or don’t deliver at all. We buy project management software but rarely use it properly, if at all.

So, can we really manage performance effectively without stressing out our staff or missing all the targets? This course looks at how projects can become engaging, motivating and truly effective ways of brining out change and improvement in our housing services. At the heart of the course is a fresh look at how we manage our time, individually and collectively. If we use our time well, we’ll create smart and easier ways to deliver our work. We’ll collaborate efficiently but also with emotional intelligence. The course draws on new thinking and practice in time and project management to ensure that change and improvement can be implemented in ways that satisfy our clients

Course Approach

This workshop-style course takes a very hands-on and practical look at how we can be wise and skilled with time. What tools for managing time really work? When is it appropriate and useful to package work into realisable projects? How can we see projects through when we are already overloaded with day-to-day work? He course includes real examples from other organisations and sectors that deliver projects effectively in ways that enhance service to customers and tenants.

Participants will explore and try out a range of successful approaches to:

  • identifying what current problems we have in our management of time

  • surfacing hold habits and assumptions about time

  • designing and defining work and integrating this will time and resource plans

  • ensuring we do not collude around time commitments

  • improving our self-management and self-discipline skills

  • facilitating and leading projects to successful collusions

  • trouble-shooting projects that are floundering

  • focusing projects on improving our performance in providing better service to our tenants

  • defining performance and building helpful measures and milestones into projects

  • prioritising in times of pressure and stress

Course Outcomes

By the end of the workshop participants will have drawn on their own experiences of this particular but vital topic. We will have renewed belief that time management isn’t just a tired old topic and be restless to practice some genuinely usable skills and approaches to working effectively on projects and with time

About the Facilitator

Paul Levy has worked on customer care with over 30 housing associations in recent years, as well as leading workshops all over the world exploring how to ensure customer service is authentic and effective. He is director of CATS3000, a change consultancy based in Brighton, UK. Paul is the author of the book Digital Inferno. Paul has led workshops on time and project management that focus on why so many tools and techniques aren’t used and what really works.



About Paul Levy

Paul is a writer, thinker, facilitator, theatre-maker, and conversifier. He is the author of the book, Digital Inferno.
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