Working Across Multi-Sites
Over many years of facilitating training in social housing, the issue of working across more than one site comes up as a challenging for social housing providers.
It can be that, because of history, there are many small offices in different locations, making it hard to “join up” communication-wise. Sometimes as housing associations grow and merge with others, multi-sites are a result. In other cases, it can be that the association covers a wide geographic area, and, in order to provide local services, different office sites have evolved. It can be a combination of all of these!
In all cases, communication problems can arise, costs of travelling, and tenants can experience the services they experience not joining up properly.
Working across different sites can be a real problem. It can create collusions of mediocrity as well as email overload. It can create stress and be a very inefficient way of working. It can also provide for flexibility and diversity. How do we take on the problems and enhance the virtues?
This workshops takes the issue head on and looks at some of the ways to effective manage multi-sites. The session looks at how we can join services up better, avoid the emergence of horrific call centers that dehumanise tenant services through developing more humanised and workable call-in processes. We look at the case for single site working, at how virtual-single-site working can help to manage across sites. We look at the communication problems and the solutions.
You’ll leave the session motivated to try out some new approaches and there’ll be an agenda for change and improvement.
This is a unique workshop, taking on a significant problem in an enjoyable, engaging and very practical way.
Session length – 1 day
Suitable for – all staff, especially those working across different offices and sites
How much does it cost?
A one day workshop costs £500 plus VAT plus travel and accommodation costs. Contact us if you’d like to book a workshop r want further information.